Rca
Reviews and Complaints
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Verified Reviewer | Moncton, New BrunswickNeeding drivers link to download
Bought a used tablet. Can't get into it.
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Verified BuyerRemote does not work and terrible customer service
Unable to program a new RCA Universal Remote Platinum Pro remote, I looked up the phone number of rcacodesupport.com and spoke with customer service of Curtis Inc. Representative Eds M offered no assistance so I requested her Supervisors number.
She said her Supervisor Glee B would call me back within 30 to 45 minutes and her number was 123456****. Am I stupid or something? I repeated the number and she said yes. I politely expressed my disturbing feelings about the phone number provided to me.
Her supervisor Glee B stated they could not assist me because my RCA TV model LA55RS was over a year old. In addition, I called 5 other RCA support companies and each company transferred me BACK to Curtis Inc. I PURCHASED the remote that day and the remote DOES NOT work. RCA refused to provide any help, does not they stand by the Commitment to servicing their products less known the lifetime limited warranty.
The supervisor Glee B suggested I contact the RCA distributors and the store where it was purchased to see if they might be able to help. She also suggested I contact www.rcacodesupport.com., for additional support; unbeknownst to her, this website information is listed on the remote control package (see picture). She never offered any apology for the statement made on behalf of the company or the service representative.
I am appalled, disappointed and totally frustrated.
I just wanted to replace a remote.
I read the bad reviews and due to my loyalty to RCA, I purchased the remote anyway. I now know and understand their experiences firsthand.
- Price
- Garbage
- Product are of poor quality
- Not a good customer service line
Preferred solution: An apology and a working remote for my TV.
User's recommendation: Terrible Service especially when remote does not work
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Urbana, Illinois*** experience
Preferred solution: Full refund
Help with RCA remote
Preferred solution: Just trying to buy a remote control and figure out which one I need
My screen keeps going black
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montrose, ColoradoProblem with audio
I've only had the TV about a year and a half, and I will be watching a program and out of nowhere the sound just goes out! And I have to unplug it and wait a minute or two and then play it back in for it to work again!
And I am disabled and it is very difficult for me to do this! This is the second time I've called about this and the problem is still not resolved! If something is not done soon I will never buy another RCA product again! And I will also be sure to pass on my problems and feelings about the product to everyone I know.
It's not a threat it's just a fact, I bought an RCA because it is always been a reputable company and now not so much. I really wish somebody would do something to help me with this problem!
User's recommendation: If my problem is fixed, then I will tell everyone I know to buy one, if it is not I will tell everyone I know not to buy one!
TV color went out
- Junk
Preferred solution: Full refund
User's recommendation: Don't buy anything made by RCA
Picture screen
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Verified Reviewer | Harrisburg, PennsylvaniaVh226a rotatator
User's recommendation: will revise and post reciept ,etc
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Verified Reviewer | Newnan, GeorgiaTelevision issues
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Verified Reviewer | Saginaw, MichiganAlarm
Preferred solution: Let the company propose a solution
My 11 Galileo Pro will not turn on OR take a charge
User's recommendation: Make SURE you can reach RCA Co before you even purchase!!!
Issue with rca
User's recommendation: Don’t buy RcA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saginaw, MichiganIAlarm going off
Preferred solution: Problem fixed
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I bought it new for my special needs" son , that is this RCA Cambio w101v2 combination tablet netbook and drivers shouldn"t just disappear after a windows" 10 update and I cannot retrieve them again because of google drive .THE BEST SOLUTION WOULD BE FOR RCA TO REIMBURSE WIT A NEW BETTER RCA CAMBIO