Not resolved

DRC 98090 user manual was not in box. I called customer service.

They said I have to go online. I am elderly and do not have access to computer and no car. They completely ignored what I said. I should not be made to perform a hardship because of their mistake.

I asked to speak to a supervisor. CS said none available and that he or she would call me back. It's been a week and no one has called. In addition to this they forced me to take down web address I called three different people they tried several times.

They got page that said Rca and below that no page found. I called back twice and they keep giving me same address help my DVD player is the only thing I have to entertain myself

Product or Service Mentioned: Rca Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $90.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Mar 26, 2017.
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