York, Maine
1 comment
Not resolved

My RCA Voyager 2 Pro 7 inch tablet that cost $50 in Walmart at Christmas broke mid March. The usb socket became loose.

Walmart said to contact rca so i did. It turns out rca will not pay to ship it back. They gave me an RA number and told me to ship via UPS. So UPS wanted $10 or around 1/5 of what i had originally paid. That's too much considering rca's bad workmanship caused the problem. On top of that, rca indicated they would be replacing my tablet with a refurbished tablet... Not a new rablet... A refurbished one. To cap that, they said it would be a generic black, not purple like the one i bought.

I don't believe in throwing good money after bad.

Rca wrote a confusing email in which they claimed to have shipped a replacement tablet. No tablet has arrived. When questioned, they changed their story to sending the tablet out if i waste $10 on sending them the broken one. Again, they refused to send me a prepaid label.

The upshot is i shall never buy any more rca garbage. My suggestion to people considering buying rca products is to buy the equivalent value of Thunderbird wine and distribute it amongst the homeless. It'll last longer!

Review about: Voyager Ii Pro.

I liked: Price, Good till it stopped working.

I didn't like: No replacement, Poor customer response, Customer service, Ripoff return cost.

Review #843753 is a subjective opinion of a user.

1.7
Ease of Use
Usability
Value for money
Website
Product or Service Quality
Discounts and Special Offers
Warranty
Advertised vs Delivered
Price Affordability
Style and Design
Staff
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services
Customer service
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Tina
Thunder Bay, Ontario, Canada #1164466

I love your review!I have the exact same complaints and could not have said it better myself!

I purchased a tablet in March 2016 and it stopped working two months later May 22. Got the same bullcrap from RCA. Won't buy from them again.

Thanks for the review.It says it all.

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